From a state-of-the-art 23,000-square-meter facility on the ramp, we provide in-flight catering to more than 30 airlines departing from Singapore`s Changi Airport. With two large air catering centers capable of producing up to 120,000 meals per day, state-of-the-art food technologies and an in-house panel of internationally award-winning SATS Culinary Consultants (SCC), we are well equipped to provide innovative, high-quality food solutions that meet the needs of our full-service airline customers. Our diverse skills include ethnic specialty cuisines for Chinese, Thai, Indian, Muslim, Japanese and other cuisines, as well as our own halal bakery and artisanal chocolate studio. Meals from an organized selection of more than 800 types of weekly on-board menus, including on-board meals, are prepared in accordance with strict food safety regulations and tested in simulated aircraft cabins to ensure optimal taste and quality. SATS offers gateway and catering services in Asia. SATS Food Services includes air catering, food distribution and logistics, industrial catering as well as bed linen and laundry services. Gateway services include air cargo, baggage and ramp handling, passenger services, aviation security, cargo, storage, perishable goods handling, cruise handling and terminal management. SATS`s « Food Solutions » include in-flight catering, food logistics, industrial catering as well as the production of refrigerated and frozen food as well as airline bed linen and laundry. [9] As a leading food solutions provider in the region with decades of experience in the aviation hospitality industry, we have the ability to leverage our innovative large-scale food technology and culinary expertise to develop food solutions that meet the unique needs of our LCC customers. « As Covid-19 has significantly reduced the number of flights operated by SIA Group, we have created unique activities that would allow us to connect with our fans and customers during this time, » the airline said in a press release. SATS HK is one of four ground handling agents at Hong Kong International Airport (HKIA). He is also one of four HKIA licensed ramp handlers. SATS HK provides passenger and apron handling services, including baggage handling, cargo screening and flight operations for 11 airlines.

Major customers include American Airlines, Asiana Airlines, Etihad Airways, HK Express and Hong Kong Airlines. [7] The company also changed its name to Singapore Airport Terminal Services Limited (simplified Chinese: 新加坡机场航站服务有限公司; Traditional Chinese: 新加坡機場航站服務有限公司) » to « SATS Ltd. » (simplified Chinese: 新翔集团有限公司; Traditional Chinese: 新翔集團有限公司) » on July 30, 2010. In 1985, SATS was restructured into four companies to better manage the demand for their services. Singapore Airport Terminal Services became the parent company and subsidiaries were formed from the four business units Apron Services, Cargo Services, Passenger Services and Catering. Today`s discerning passengers may only demand the best for their choices on board, but with dnata, it`s a breeze to satisfy every palate. In 1980, SATS moved to Singapore`s new Changi Airport after investing S$147 million in a new headquarters, a new in-flight catering center, which at the time was the world`s largest single-building kitchen, and two new air cargo terminals. Singapore has also announced plans to convert one of its Airbus A380s into a restaurant with only 32 of its 220 aircraft. The choice of meals depends on the cabin class. The airline has not revealed how much these meals will cost, but says studies show there is demand. SATS was described as the third most admired company in Singapore in a September 2008 survey by the Wall Street Journal Asia. SATS also took second place for the quality of its services and for the company`s reputation and fourth place for innovation. [10] While air catering may seem like only a small part of the travel experience, it`s actually a huge industry.

According to Research and Markets, the industry is expected to reach $23.9 billion in the coming years, with annual growth of 6%. As airlines offer passengers more options, the industry has seen booming growth in recent years. On June 7, 2011, SATS unveiled a new brand identity. The group first worked in ground handling and air catering in Singapore. Since then, it has grown into Asia`s largest network of gateway services and aviation catering services, operating at 35 airports in 10 countries. [Citation needed] To ensure and prepare for the uncompromising integrity of pharmaceutical and perishable products in the air cargo supply chain throughout end-to-end distribution, dnata has invested in the production of refrigerated trucks in Singapore. Designed specifically for the growing pharmaceutical industry, these new trucks make dnata the first transshipment company in Singapore to offer a temperature-controlled solution for transporting temperature-sensitive goods between the dnata Coolchain centre and an aircraft. The introduction of a cool dolly service helps ensure the safety of pharmaceutical and medical manufacturers as well as health authorities.

SATS operates ground handling and airline catering operations at nearly 44 airports in Asia Pacific and the Middle East. In addition to its operations in Singapore, SATS has also established a network in Asia through joint ventures in China, Hong Kong, Macau, India, the Philippines, Indonesia, Taiwan, Vietnam and the Maldives. Deciding which dishes to serve is a serious decision for airlines, especially in high-end cabins, and most have teams of chefs for this process. But what is the process of creating thousands of meals every day? Let`s find out. Today`s air passengers expect a seamless experience, from check-in to baggage delivery, and that`s exactly what dnata Singapore offers to the millions of passengers we handle every year. Like the rest of the aviation industry, the restaurant industry has been hit hard by the current downturn. With only a fraction of flights for meals, these companies are trying to enter new markets. Many have sold or delivered their meals to shops, while other airlines are opening restaurants serving airline food. Depending on the meals served on board, catering companies begin to source different components.

Most items can be purchased in advance and stored in large quantities, but fresh items such as vegetables, meat, and fruits must be constantly replenished. This means that restaurant companies typically have complex supply chains to get everything moving. Many other companies in the airline industry are trying to find ways to make money. Onboard catering companies such as Tamam Kitchen in Israel and Gate Gourmet in Australia have started offering food deliveries to families stuck at home. Eva Air and Quantas offered « flights to nowhere » so that passengers could pay for a flight that would travel on a scenic route but land at the same airport from which it departed. The flights attracted customers who needed to escape everyday life due to a pandemic, but climate activists argued that these flights were unnecessarily spewing carbon into the atmosphere. At the end of the 1999-2000 fiscal year, SATS owned and operated five air cargo terminals with a total handling capacity of 1.3 million tonnes of cargo per year and two catering centres capable of producing 27 million meals per year. Global-C worked with SATS, the catering provider, to refine the products. After months of research and revisions, the companies opted for a box that was « both versatile and environmentally friendly, while improving the taste, variety and quality of meals. » The main course is served in the new forest Stewardship Council certified paper box. The cutlery pack is now made of bamboo with paper packaging and not plastic. The sensitive nature of aircraft consumption makes it an important part of the aviation experience for airlines. The rise of ultra-long-haul flights has also prompted airlines to continue to innovate with food to keep passengers awake at the right time.

As SIA focused on its core business of managing an airline, the creation of SATS as an independent but wholly-owned subsidiary developed naturally. On December 15, 1972, SATS officially had 1,673 employees. By the end of the first year, the number of employees had risen to 2,000, while gross sales had increased by 25 percent. Our integrated digital supply chain provides a secure and sustainable platform to provide airlines with comprehensive and holistic food solutions, from strategic sourcing and sourcing to warehousing and logistics. With over four decades of experience in the air cargo industry, dnata Singapore has developed refined handling techniques and cargo management methods that enable us to help our airline customers meet the challenges of delivering products to their destinations in the shortest possible time. .